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Becoming a customer of Power Web Connect implies you agree to all of the following Billing Agreement Terms:

• You agree to pay all subscription fees, service fees, or merchandise purchases according to the payment method and rates selected by you. Power Web Connect has the right to instantly cancel all unpaid or not fully paid subscriptions. Any remaining unpaid subscription dues will be billed to you, including extra fees for bounced checks or account reactivations . Bills unpaid more than 15 days may be sent to a third party for collection and may incur a collection or late payment fee.
  
  
• Power Web Connect accounts are billed in monthly or term increments and partial refunds are not applied for early termination of a service. Power Web Connect will only provide refunds on accounts where the payment was made in advance over and above an amount invoiced on an account that is subsequently closed.
  
  Your initial period should be used to explore our services and decide whether an Internet account with us is worth pursuing.No refunds shall be given for cancelled accounts or returned merchandise, unless the account or merchandise was clearly defective and non-working. Power Web Connect will promptly provide a refund for any accidental overcharges. Any questions regarding refunds can be directed to billing@powerweb.net.
  
  
• Balances unpaid for more than 30 days from the date of invoice issue risk of immediate and unannounced account termination.  Power Web Connect reserves the right to discontinue service permanently to late payers or require a change to credit card auto-billing.
  
  
• Cancellations of accounts can be made by e-mail, postal mail or fax and shall terminate at the end of the account service period. Power Web Connect accounts are not pro-rated.
  
  
• Cancellation of accounts will not be accepted if sent with account payments. Only send account communications by fax, e-mail, or telephone.
  
  
• In the event of account termination for any reason, the customer agrees not to hold Power Web Connect liable for any damages or inconvenience associated with Power Web Connect's deletion of the account.
  
  
• Accounts established for a minor (those under 18 years of age) will not be activated until we receive a credit card payment and have also spoken directly to the parent or legal guardian.
  
  
• If you violate the Terms of Services Agreement or Acceptable Use Policy, your account can be immediately terminated without reimbursement. Under certain circumstances, we may be able to make exceptions in the case of individual abusive users of business accounts. This decision is left entirely to the discretion of Power Web Connect employees.

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Accounts for all new Dial-Up Services registered Monday-Friday, before 5pm, will be created within 24 hours. All new user registration requests that occur between 5pm on Friday and 8am on Monday will be processed before 12:00 noon on Monday. The start date for services remains the same whether or not you use or install it after it is set up.

All Web Hosting accounts will be billed as soon as the directory and webmaster login for the account has been established, which may take approximately 48 hours from the date of the service request.

For Network Connections (DSL, T1, T3, and Wireless), the set-up fee and initial monthly connection fee will be billed on the date the installation is completed, usually within 30 days of placing the order.

How can I cancel my account?

The following options are available to you if you wish to cancel your account:

• Send a fax to Power Web Connect at (920) 885-7861. To ensure the request is handled promptly, be sure to include the full account contact name, client ID, and username on the request.
• Send a letter to Power Web Connect, LLC, 215 N. Spring Street. Beaver Dam WI 53916 or send an e-mail to billing@powerweb.net. To ensure the request is handled promptly, be sure to include the full account contact name, client ID, and username on the request.
• Please note: For web hosting, DSL, T1, ISDN and Server Co-Location, a written cancellation request must be received and any outstanding issues resolved before these accounts can be closed.

There are no refunds for service. Your current account period will continue, but we will cease billing and charging you for future periods. We will not prorate any remaining time or fraction of a month, quarter, partial year or year already in progress.

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Power Web Connect will promptly provide a refund for any accidental overcharges. Otherwise, Power Web Connect does not pro-rate accounts and therefore does not provide refunds unless the amount paid on an account exceeds the amount billed and the account is subsequently closed. Any questions regarding accidental overcharges can be directed to billing@powerweb.net.

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The standard form of payment is direct credit card debiting. Every month, 3 month or 6 month interval, on or about your start date's day of the month, we will automatically charge your card and send an e-mail notification.

If your card has been declined, we will notify you by e-mail. If we do not receive a response in a timely fashion, the account will be suspended until a new card number or expiration date is given or a cash payment is made and the account is paid in full.

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Businesses and organizations may use a purchase order to open new accounts. We will bill you immediately for initial fees, and future bills are invoiced with net 15-day terms. All purchase orders for initial and additional accounts must contain a billing address and a shipping address. In addition, the request must be made on company letterhead.

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For timed accounts, other people can use your account with our mutual permission. However, multiple users cannot use your account at the same time. Additional simultaneous users must obtain their own accounts.

Flat rate accounts may not be shared with other individuals. When we detect a double log-in, we may terminate the account immediately without refund or charge appropriately for additional accounts.

Power Web Connect also requires that you disconnect from the service when not personally using it. A flat rate single-user account is not to be used as a dedicated connection or to set up servers for others on the Internet to access.

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Customers who are automatically billed via credit card each month, and who have an account which charges for usage, can obtain detailed usage information by either sending an e-mail to billing@powerweb.net or calling the Billing department at 920-885-7860.

NOTE: ALL USAGE CHARGES ARE BILLED EACH MONTH, EVEN IF OTHER ACCOUNTS OR SERVICES ARE BILLED QUARTERLY OR EVERY SIX MONTHS.

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If you don't pay for your account during the first payment period, your account will likely be terminated. If you miss a payment during a later pay period, your account may be suspended and then terminated if no payment is received.

If your account is past due or if your credit card was declined, Power Web Connect will attempt to notify you by e-mail. During that time, however, your account may be suspended and you may lose access for those days. We do not make exceptions for this. If your account is suspended, you will be billed an additional $15 to reactivate your account to cover administrative costs.

If you mailed a check late and your account was suspended, you must provide a credit card number if you want your account to be instantly reactivated. Once we receive your check, it will serve as a credit towards the following pay period.

Credit card payments will be required for those customers who continuously pay late. Power Web Connect reserves the right to refuse service to customers who continually have payment problems. Customers who fail to pay for services rendered will be referred to a collection agency.

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All returned checks will result in instant account termination and/or incur a $25 bounced check fee. To reactivate your account, you will be charged an additional $25 setup fee to cover the bounced check costs. We may also require that you pay by credit card for future payments.

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The most common reason for a refusal is insufficient funds, an unreported change in billing address, or a stolen credit card. When you know that your credit card has been stolen or your billing information has changed, please call to update your account.

Power Web Connect will attempt to notify you by e-mail when your credit card has been declined or cancelled. Please call Power Web Connect as soon as you can with the correct credit card number or new billing address to avoid having your account suspended or terminated. If Power Web Connect is notified to collect your credit card, your account will be immediately terminated.

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If possible, Power Web Connect will attempt to notify you if your account has been suspended or terminated. If you believe your account may have been suspended or terminated, you can inquire by calling our Customer Service Department.

A suspended or terminated account can be reactivated by calling our Billing Department between 9am and 5pm Monday through Friday. You will have to provide a credit card to reactivate your account and all future payments will be automatically deducted from the credit card--checks will no longer be accepted.

As a penalty, customers who reactivate suspended accounts will ultimately pay for the period the account was suspended, even though they weren't able to access the account during that time. You will be charged a $15.00 fee to reactivate a terminated account. Reactivating an account usually takes about 60 mintues, but in some circumstances may take up to 2 business days.

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When you recommend Power Web Connect to your family, friends and business colleagues you can receive a $19.95 service credit for each new user who cites you as a reference.

Terms and Conditions:

1. Referral credits are available only to Power Web Connect customers whose accounts are in good standing.
2. Although tallied continually, referrals count for credits only after the referred customers have been Power Web Connect customers for at least 90 days and their accounts are fully paid.
3. One referral credit is given for each new customer purchasing Power Web Connect services. If that new customer purchases several Power Web Connect services, those services count as one referral.
4. Referred customers must state the name of the Power Web Connect customer who recommended the service at the time of their INITIAL purchase of Power Web Connect services. No "late referrals" will be counted or credited.
5. Customers whose service credits exceed the cost of their monthly services may use any remaining credits toward future or additional Power Web Connect services.
6. Service credits cannot be redeemed for cash or transferred to other customers.
7. Business and organizations cannot obtain credit for adding new users from the same company. A business is considered one user, no matter how many accounts or users it has.

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If you wish to change your username, please contact Technical Support at 920-885-7860. You can change your username, but you may be charged a $5.00 administrative fee for this service since your account is based on your username. This type of change may cause a temporary disruption to your service.

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You may change your payment option, but only for the future billing period. For instance, if you are currently making one payment every six months and you wish to change to a month-to-month plan, you must wait until the six month term has expired.

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Your company or organization may establish as many individual dial-up accounts as required. To purchase multiple business accounts, please contact our Sales Department.

In most cases, one contact person will be responsible for all accounts within a single company or organization. No changes can be made without this person's authorization, including adding or modifying accounts. Multiple accounts will accrue to a single start date for billing purposes, however, each account may be billed monthly, quarterly, or every 6 months.

If each account requires a separate billing contact, you must make this request when the new accounts are created.

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Clients of AT & T and other major telecommunications service providers may be subject to various fees for phone calls. These fees can be found in your telephone provider's Yellow Pages. You should contact your telephone provider for rate information and for complete calling area information including a small map of your A-band local calling area.

Power Web Connect is not liable for phone company charges under any circumstances. Customers sensitive to these charges should verify the closest Power Web Connect dialup numbers for local call savings and then verify the number with their local telephone company.

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You may not send advanced payments to lock in prices. If you pay more than is required for the current period, additional money will serve as credit towards future bills. We will not refund advance payments unless the entire account is closed.

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In an effort to conserve environmental resources, Power Web Connect sends all invoices via e-mail. Please be sure we have a current email address on file to avoid the fees for invoices sent by regular mail. This fee is $1 per invoice. If you require Power Web Connect to send a paper invoice by regular mail, please let us know at billing@powerweb.net and we will adjust your account. Alternatively, you can print the invoice you receive via e-mail.

Return to Top ted to incoming emails from your Power Web account. It does not cover messages from outside services such as Hotmail, Yahoo or other mail services. It also does not cover messages and/or attachments received through "chat" programs such as MSN Messenger or ICQ. Also, you must have the service turned on and active. If you are unaware of how to make the settings work, you can check our instructions here.