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All FAQ's Arranged By Category
Connecting
---How do I disconnect?
---Why do I sometimes get busy signals?
---When I try to log on, it takes a really long time. Why does it take so long to logon?
---I lost Power Web as a home page. How do I get it back?
---Do you have an 800 dial up number?
---Is there a maximum time I can spend connected?
---I HAVE PURCHASED THE DEVICE CATCH A CALL. BUT WHEN I TRY TO CALL MY HOME PHONE I CONSTANTLY GET A BUSY SIGNAL. THE INSTRUCTIONS SAY THAT IF I STILL GET A BUSY SIGNAL ASK YOUR INTERNET PROVIDER HOW TO ENABLE CALL WAITIN IN THEIR CONNECTION SETTINGS IN MY COMPUTER. I HAD CALLED THE PHONE COMPANY AND THEY SAID I HAVE CALL WAITING, BECAUSE I USED TO HAVE CALL WAVE ON MY COMPUTER. PLEASE HELP ME WITH THIS.
---Why do I get disconnected frequently?
---Can I have 2 computers hooked up to the internet?
---What does it mean when I get an error message trying to connect saying no dial tone?
---Why does a "PostDial Terminal Screen" come up after connecting? Pressing F7 allows you to finish connecting and closes the screen. What exactly is this doing? This does not affect our online use, but it is a pain to do this every time you connect.
---I'm buying a new computer or need to transfer my existing account over to another computer. How do I do that?
---How do we get rid of websites in our drop down menu?
---What do I do once I connect?
---When I click on the Internet icon I don't get the dial-up connection box like I used to. I get a box that says a connection is not available and would I like to work off-line. If I click "work off-line" and then click on the mail icon at the top of the page then the dial-up connection box comes up and I can successfully connect to the Internet. How do I get it so that I get the dial-up connection box when I click on the internet icon?
---Can you tell me how I should be disconnecting. I had been clicking on the X in the right hand corner, then it would ask me if I wanted to disconnect from Power Web. I have not been getting that lately, and when I check my phone to see if I'm disconnected - I'm not.
Speed
---Why did I get messages from people to techtips?
---What is happening is that we pull up our Mail, and the computer runs and runs, the window says Working Online and Receiving Mail. After 5 or 6 come in, it sort of shuts down - even though it still says it is receiving mail, no more come into our mailbox.
Second problem is that once I read those that did come in and then I deleted them, they show up as new emails the next time I log on.
---Why am I not getting a true 56K connection?
--- I am getting a lot of returned e-mails that I sent to persons through either
yahoo.com or hotmail.com. The return message says the connection is broken.
Obviously, they don't get there.>>
Same problem here for the past three days. Both yahoo addys. The message
stated "SMTP module(domain yahoo.com) reports:
connection with mx1.mail.yahoo.com is broken"
I assumed that it must be on their end.
---Can I check my e-mail when I am away from my home computer?
---I get attachments in my e-mail but I can't seem to open them.
---I can't get into my message center and my e-mails are coming up 2-3 times each.
---I am having trouble when opening my e-mail. It has been taking 30 to 40 seconds to open Outlook Express and when I click on a particular message to enlarge the window it takes another 30 seconds or so for that to occur.
---My address book keeps getting more and more contacts in it and I'm not putting them in there. How do I stop this?
---I'm trying to obtain a correct Email address. In our telephone conversation I apparently incorrectly copied the wrong information down and I keep getting an error message: user.powerweb.net.
---I just got this e-mail telling me about a bad virus that is being spread around and there is no known cure for it. It says it's going to wipe out my system, how do I know if this virus is for real?
---Even though we have changed servers, how come we still get mail with our old address on it?
---Every time I go into Outlook Express, I get an error message about an illegal operation and it shuts down on me.
---I've noticed that in Outlook Express, some are opened before I open them. Why would that be?
---I am not able to open up any email attachments. There is the following message inserted above the "from" line:
"OE removed access to the following unsafe attachments in your mail:"
---What is Web Mail?
---Why is it necessary to log on again when accessing my e-mail?
---I use Internet Mail or Outlook Express from Microsoft as my email program. Every time someone replies to my email, it is returned to them with an error. Why?
---I have messages in my inbox from a few months ago. I delete them, and the next time I open my inbox, they are there. How do I get rid of them?
--- I used to have to put my password in before my e-mail could be delivered but now I don't. What did I do that eliminated that? I would like that back.
---I have been subject to more junkmail than I ever have been. I spend more time deleting/blocking sender than reading real mail. Is there anyway that you can block some of this email?
---Why do my emails come back saying they were blacklisted?
---I use Netscape for my e-mail and I keep getting pop-ups whenever I send out mail. The first one is telling me that "stalker.com" is a site that uses a security certificate to encrypt data during transmission, but it's certificate expired on 9/2/2004 4:22 p.m. The next window starts with "Unable to verify the identity of stalker.com as a trusted site…" And the last window is titled "Security Error: Domain Name Mismatch"
Is there anything I can do to avoid these windows every time I send out mail?
---Why does my computer try to dial even though I am already connected to the internet when I'm in my e-mail?
---When I get my e-mail, they come in all different order, the unread messages are scattered all over the place.
---Why do I get e-mail from people I don't know and the e-mails aren't even addressed to me?
---Everyone I send an E-Mail to says there is a page of "jibberish" along with my message, random letters and numbers. What is it and how do I get rid of it?
---Every 2nd or 3rd time I go to retrieve my mail ,the number of messages being sent to me doesn't match what I actually receive. Is there a glitch in your mail service, or am I actually losing mail.
---Why do I keep getting the same email messages over and over? OR Why am I having trouble retrieving all of my email?
---I am setting up my e-mail again, what is the incoming and outgoing mail servers?
---How much space am I allowed for e-mail?
---How many e-mail accounts do I get with a dial up account?
---When I try to get my mail, I receive one of the following messages:
The connection to the server has failed. Account: 'pwc.powerweb.net', Server: 'pwc.powerweb.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
or
The connection to the server has failed. Account: 'pwc.powerweb.net', Server: 'pop3.norton.antivirus', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
---I want to know how to turn off the address line history. When you begin to put a address in, everything else you ever put in there that starts with that letter pops up. After a while the list becomes very long and it is just annoying.
---Every time I check my email, I get kicked off the internet. What's wrong?
---I have outlook express, and I was wondering how do you block someone from writing you, and does it send them a message telling them they're blocked when they write me? If not, is there a way you can make that happen, sort of like yahoo does?
---Some times when I am receiving my e-mail, it takes a long time for a message to come through. It's like it's stuck. I've shut down the internet and have re-connected but that doesn't help. What is the problem?
---How can I change the background color on my e-mails?
Downloading
---When I try to connec to webmail via AOL (America Online), I get timeout errors and I cannot connect to webmail from AOL.
Web Basics
---I need to remove the cookies I get every time I try to look on line for anything. Is there some things that I have to do to get rid of them?
--- I use IE6 and I run Windows 98, and sometimes while surfing the net I get this error: EXPLORER caused an invalid page fault in module RPCRT4.DLL at 0167:7fbd0894.
The other problem is when I click a link to open a new window, the inside of the new window turns transparent kind of, and it never loads!
---How come there are so many popup ads? How do I stop all these pop up ads?
---What is Web Mail?
---What are cookies?
Security
---What is Content Advisor and how can I change the settings? It's keeping me from certain sites on the internet.
Troubleshooting
---My aunt emailed me my cousins Senior pictures via Photoparade.com. Unfortunately I can not open the photo slide she sent. It asks for the internet providers IP address and Port. What is this for Power Web?
---I had a message last night when shutting down that said ; 'system is dangerously low in resources'. What does that mean?
---How do I clear my history?
---I have been receiving the snow white virus for about a week and although I have it in my blocked senders I'm wondering who is sending this, or why I'm getting this again. Is there any way to find out?
---I just got a new phone line for my computer, but every time I dial out on the new line it says the line is busy. Why?
---Why does our computer connect to the internet when nobody is on the computer?
---I have noticed that the time and date on my computer are wrong. I check this when the computer is brought up. If it is different, I will correct the time and date. The next time the computer is brought up, the time and date are wrong again. Do you know what the problem is? I have had this computer for years. I have not had this problem before.
---I was just looking at the floppy disks that we have, and I noticed that we've got IBM formatted disks, but then we have Macintosh formatted disks. I haven't stored anything on the Macintosh disks yet, but I was just wondering what was the difference, and if I could even use them on our PC.
---Could you please suggest a modem that will not be easily knocked out during a lightning hit. We seem to have lost ours during the last storm?
Should we unplugged the phone and computer when there is a chance of storms ? Our phone has been hit 3 times in the last 3 years.
---I am running a valid copy of Windows Millennium (ME) or Windows XP and when I try to do a live update, I receive the following message: -------------------------------------------------------------------------------- Thank you for your interest in Windows Update Windows Update is the online extension of Windows that helps you get the most out of your computer. You must be running a Microsoft Windows operating system in order to use Windows Update.
---How do you clear out the Windows/Temp Directory? I every now and then get dll errors working with a Microsoft Program (Explorer, Picture It, etc.). I sometimes just have to Reboot and problem goes away.
---My computer frequently performs and illegal operation and I have to reboot, what's wrong?
Services
---How do I set up an account to access the Web Space included with my dial up account?
---How do I register a domain name?
---What are your prices and what type of plans do you have?
---Can I put up a personal web site of my own?
---How does ISDN differ from your regular internet dialup connection? Do you offer wireless connection for a residential account? What is the monthly price?
---What happened to Streetmail?
---How can I get my page listed on your Business Park?
---Do you have any services that provide parents with the ability to control what their kids can and cannot search on the web.
---How can I tell the number of hours I have used within a month so I do not go over the 65 hrs/month? Or I am on your 65 hour plan. How do I keep track of my online usage time?
---I would like to post my personal web page. Do you provide for this? What is the cost? How big can my page be?
---What kind of services does Power Web offer?
Billing
---What happens if I go over 65 hours per month?
---I just signed up for Power Web. How can I pay?
---Can I pay my bill online?
---Why did I get a payment reminder, I never got a bill.
---How does your billing cycle work?
---Can you automatically deduct the monthly fee from a savings or checking account?
Cancellations/Suspensions
---How do I cancel my Power Web account?
---I am going on vacation for a couple of months, do I need to cancel my service?
---Do you give partial month refunds?
Virus Information
---A person just can't keep up.....now there is a virus known as "SWEN".
Can anyone tell me "Who is making all these virus's and WHY?
---I had a virus on my computer. I updated my virus protection but I am getting Mailer Daemons/Deamons.
---I am getting windows popping up everywhere. And now my browser says something about "Go Hip". What is it, and how can I remove it?
---Why do I get so much spam?
---I just had a virus removed from my computer and things are still not running properly.
Spam/Virus Protection
---Is there a way to list my approved senders in the virus/junk mail protection (Message Center) from my address book rather than listing every one all over again?
---What is the Message Center?
---I have the spam and virus protection, how come I still get junk mail in my inbox?
---I'm having problems logging into my Message Center
---Why do some emails from friends, sister, etc. get quarantined, when most get through? They have the same address.
--- would like to ask about the virus filter, does it do anything besides detect possible viruses? Every time I've attempted to have it "clean" a message it doesn't work.... I know that the Symantec version works, what's going on?
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